Question 1

How much do you charge? Do you have a call-out fee?

Accepted Answer

There is no call-out fee. I believe in fair, transparent pricing with no hidden fees. Because every job is a little different (depending on the type of lock and the specific problem), I provide a clear, no-obligation quote before I start any work so you know exactly what to expect.

Question 2

How can I book an appointment?

Accepted Answer

For Emergencies: Please call immediately for the fastest response.

For General Bookings & Enquiries: You can call or text me directly, message me on WhatsApp or drop me an email. You can also reach out through the website, and I will get back to you quickly to find a time that works best for you.

💡 Tip: Save my number 07951139355 in your phone today—you never know when you or a neighbour might need an emergency locksmith!

Question 3

Who will be turning up to my property?

Accepted Answer

When you call Smile Locksmith, you get Amier. I am an independent locksmith with over 10 years of hands-on experience. You don't have to worry about national call centres—it’s just me, delivering a personal and dedicated service.

Question 4

Are your reviews genuine?

Accepted Answer

Absolutely. I pride myself on reliable, honest work, which has earned me hundreds of five-star, verified positive reviews from local residents on platforms like MyBuilder. I have never had a single negative review—a record I work hard to maintain on every single job.

Question 5

Are you insured?

Accepted Answer

Yes, Smile Locksmith is fully insured, giving you complete peace of mind while I work on your property.

Question 6

Do your parts and workmanship come with a guarantee?

Accepted Answer

Yes, I offer a 12-month warranty on all labour and parts for your absolute peace of mind. If anything goes wrong due to a fault with a part or the installation within the first year, I will come back and sort it out.

Question 7

What areas do you cover?

Accepted Answer

I am based locally in Dunton and Biggleswade, and I fully cover Bedfordshire, Hertfordshire, and Cambridgeshire. Because I'm local to the tri-county area, I can get to you quickly, especially in an emergency.

Question 8

Are you available for emergency call-outs?

Accepted Answer

Yes! If you are locked out, have a broken key, or have experienced a break-in, please call immediately. I prioritise emergency situations to get your home secure and get you back inside safely.

Question 9

What services do you offer?

Accepted Answer

1. Emergency Help
Lockouts (Gain Access): Fast entry when you are locked out (using non-destructive methods where possible).

2. Domestic Services (Home Security)
Locks: Replacement, upgrades, and fresh installations from scratch.
UPVC Doors: Mechanism repair, replacement, and door re-alignment/adjustments.
Windows: Opening failed locks, window lock replacements, hinges, and restrictors.
Extras: Key safe installations, key control solutions, and letterbox lock replacements.

3. Commercial Business Services
Master Key Systems: Custom setup and installation for streamlined multi-door access.

Frequently Asked Questions